Conditions de vente

Pour tout problème rencontré en cours de commande, contactez-nous aux heures suivantes : Lundi au vendredi, 10h à 17h (HNE)

Politique de remboursement

Il n’y a pas de remboursement sur les produits et pièces ou livres déballés, à moins d’un défaut majeur.

Service à la clientèle

En cas de besoin, communiquez avec nous :
Par téléphone : 418-914-3791 | 1-877-423-8111
Par courriel :


Pour plus d’informations à propos de la livraison, contactez-nous directement au 481-914-3791.

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Vie privée et termes de service

(traduction à venir!)

By using the website (the “Site”), you consent to the following terms.


The Privacy Policy applies to the information provided by you, including personal and non-personal information that Groupe Nobelhaus Inc. (or Nobelmix, “Nobelhaus”)  may collect, use and disclose from time to time. By using the Site or otherwise providing personal information to The Website Operator, you agree to the collection, use and sharing of your personal information in accordance with the Privacy Policy and applicable privacy legislation.

The Website Operator invites you to read the Privacy Policy in order to fully understand your rights and obligations. The Website Operator reserves the right to modify the Privacy Policy at any time without notice by displaying such modifications on the Site. The modified Privacy Policy applies immediately when it is posted on the Site.


By “personal information”, the Website Operator means any information about yourself that is personally identifiable information, including your name, mailing address, e-mail address, date of birth, sex or any information used for online payments, such as a credit card number, expiration date, security number, etc.

The following is not considered personal information: information available to the public, including information found in public telephone directories, professional and commercial directories, public records and court files, to the extent they are available to the public. Professional information such as professional names, titles, addresses and telephone numbers used for purposes of business communications, is also excluded.


The Website Operator only collects personal information about you when you provide it voluntarily to the Website Operator. The Website Operator may also collect non-personal information from different sources. The Website Operator collects personal and non-personal information at different moment, including when you create an account, when you participate in certain of our promotions and when you call or email us. Information is also collected when you use the Site.

Examples of information we may collect include the following:

  • Name;
  • Email address;
  • Postal address;
  • Username;
  • Password;
  • Telephone number;
  • Date of birth;
  • Interests;
  • Demographic information;
  • Payment information;
  • Information about your device, its location, operating system and browser when you access the Site;
  • IP address;
  • Web pages you view;
  • Links you click;
  • The Website Operator’s emails you receive or open.


The Website Operator collects personal information through the Site when necessary, particularly for online orders of merchandise or services or for communication with users of the Site.

The Website Operator does not require and will not keep any sensitive information such as a social insurance numbers or other data it deems irrelevant.

NO PERSONAL INFORMATION COLLECTED IS SOLD OR LEASED TO ANYONE OUTSIDE OF THE WEBSITE OPERATOR. The Website Operator does not solicit any personal information, except (i) with regard to its newsletter which is sent only to users who voluntarily registered for the newsletter and who may unsubscribe at any time and (ii) if applicable, with regard to the merchandise sold which are sent to the shipping address provided during the transaction.

The Website Operator may share your information with third party services providers for different purposes, including helping the Website Operator to provide services you want, to create and maintain databases, to prepare and distribute communications and to respond to inquiries. Information may also be collected by interest-based advertising agencies for the purpose of providing you with advertisements about products and services tailored to your interests, based on the pages of the Site you have viewed.

The Website Operator reserves the right to cooperate with law enforcement and other agencies in the context of an investigation that may require the transmission of your personal information collected through the Site. The Website Operator also reserves the right to warn other organizations of the inappropriate or illegal use of its Site by users.

It is possible that your personal information, collected via the Site, be stored on servers which are located outside Canada, including the United States. Such information may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of these countries.


The Website Operator may share non-personal information with third parties. When doing so, the Website Operator may aggregate or de-identify the information so that a third party would not be likely to link the data to you, your computer or your device. Aggregation means that the data of many persons are combined so that the data does not relate to any one person and de-identify means that certain pieces of information that may be used to identify a particular person are removed or changed.


The Website Operator pays attention to the protection of personal information and has therefore instituted reasonable security measures (firewalls, passwords, physical security, etc.) to protect users against any unauthorized access or disclosure. However, although the Website Operator strives to protect users’ personal information, it cannot guarantee the absolute security of such information as no system is immune from fraud or hacking. Neither the Website Operator nor any of its officers, directors, employees, consultants, representatives, agents, successors and assigns may be held liable in case of theft, illegal use, unauthorized disclosure, loss or the alteration or destruction of information by a third party.


If you wish to provide a testimonial or commentary about our products or services, the Website Operator may require personal information. The personal information provided through the testimonial is for the Website Operator’s exclusive use.


By submitting a testimonial, you agree that the Website Operator can publish it on the Site or use it for any other purpose. The Website Operator reserves the right to choose the testimonials that it intends to publish or not publish, in whole or in part, on the Site. The Website Operator will refuse to publish any testimonial that contains personal information of a person who has not personally consented to such publication. The Privacy Policy applies to the testimonial, particularly regarding any modification of personal information, so long as it does not contravene this section. THE WEBSITE OPERATOR SHALL NOT BE LIABLE FOR THE CONTENT OF ANY TESTIMONIAL, WHETHER UNDER THE LAWS OF COPYRIGHT, LIBEL, PRIVACY, OBSENITY OR OTHERWISE.


If contests are available through the Site, the applicable contest rules may contain provisions regarding the collection, use or disclosure of users’ personal information. If a contest rule differs from the Privacy Policy, the contest rule shall apply to the personal information collected in the context of that particular contest. Otherwise, the Privacy Policy shall apply to all contests.


The Website Operator may collect the IP addresses of all users of the Site. The IP address is the number that is automatically assigned to your computer when you use the internet. IP addresses are used to diagnose potential problems with the server, manage the Site, analyze trends, track users’ movements on the Site, collect general demographic information in order to improve the Site, detect any attempt to compromise the integrity of the Site and to offer personalized content.  IP addresses are not connected to any personal information.


Navigation on the Site is likely to cause the installation of cookies, which store and track your information on your computer. A cookie is a small file which does not identify you but which records the information about the navigation of a computer on a site. The data obtained is used to facilitate subsequent browsing on the Site and also allows tracking of certain statistical data which helps the Website Operator improve its Site. Refusing the installation of a cookie may prevent you from accessing certain services or parts of the Site. You may configure your computer and browser to accept or deny the installation of cookies.


The Website Operator may use other technologies such as web beacons and JavaScript in different circumstances to uniquely identify your device. These other technologies have various purposes, including enabling features on the Site and determining responses to our communications and measuring their effectiveness.


The Site may include plugins from social networks or other third parties such as the Facebook “Like” button. These plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, your location, and the address of the web page you are visiting on the Site. Loading, using or clicking the plugin may also place, read and transmit cookies. The loading, functionality and your use of the plugins are governed by the privacy policy and terms of the party that provided the plugin.

The Site may allow you to login using a third-party account such as the “Sign in with Facebook”. Logging into the Site with the third party account may allow the Website Operator to gather information that you give the Website Operator authorization to access from that third party. The login feature may also transfer information to the third party such as username and password to authenticate you and collect other information such as the webpage your are visiting on the Site, your IP address and the browser you are using. The login feature may also place and/or read cookies. The functionality you use is governed by the privacy policy and terms of the party that provided the login feature.


If you have any questions, concerns or complaints regarding the protection of privacy and personal information under the Privacy Policy, you may contact the Website Operator at the address below. The Website Operator will explain, if applicable, how it handles complaints and will help you resolve the issue.  If a complaint is well-founded, the Website Operator will take appropriate measures, including, if necessary, modification of the practices and methods hereunder.

The Website Operator may be contacted at the following address:

Groupe Nobelhaus INC.
Québec (QC)G1C 1B2

Phone: 1 (418) 914-3791